At Final Touches, we are dedicated to design and have spent many years managing good supplier relationships in order to ensure the quality and attention to detail in our products. However, we understand that there can be issues from time to time. We completely share your disappointment if you receive your long-anticipated new order and it’s damaged or it wasn’t exactly what you ordered.
If this happens, so that we can better understand and more quickly resolve your issue, we need the following information within 5 days from receipt of goods before we can raise a case file and provide you with a case file reference number. A resolution cannot be agreed without the case file reference number being generated.
- Product Code / Description of the item.
- Quantity damaged.
- Date and method of delivery.
- Was there any visible damage to the packaging upon delivery?
- Photos must be provided as evidence.
- Clear photos of any damages and a detailed description of the issue.
Once we have received this information by email to email@example.com we look forward to being able to investigate and respond as soon as possible, or aim is for a resolution to be in place within 10 working days.
Where your products have been damaged in transit, we need to be informed on the day of delivery in order to raise a claim with the courier.
Goods and packaging must be checked for damages upon delivery and Final Touches will not accept any reports of damages out with the 5-day allocated period.
We are always happy to listen to any feedback you may have about our products and services so please do not hesitate to share this with us at any time or make sure to come and chat to the team at any of the various exhibitions we attend throughout the year.
Final Touches Team